So, United Airlines has had a rough couple of PR weeks.
First, they booted a woman off their plane for wearing leggings, which seems ridiculous at first, but pales in comparison to their latest debacle.
Shocking footage from a Sunday, April 9 United Airlines flight shows an Asian man, identified as 69-year-old grandfather and doctor David Dao, being forcibly dragged off of a plane after refusing to volunteer to give up his seat for company employees.
The video, posted by Audra D. Bridges at 7:30 P.M. Sunday, shows three men wearing radio equipment and security jackets speaking to a man, who said he was a doctor, seated on the plane. A few seconds into the 31-second clip, one of the men grabs the passenger, who yells, and drags him toward the front of the plane.
Attorneys for Dao said that he suffered a concussion, broken nose and lost two teeth as a result of the incident. The doctor is planning a lawsuit against United Airlines.
United CEO Oscar Munoz released the following statement to company employees two days ago:
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.
I promise you we will do better.
Now, while the clip was frankly horrifying, the resulting memes have been nothing short of glorious.