Thomas Cook Airlines has apologized to Birmingham woman Emily O’Connor after their flight attendants kicked her off one of their planes because of her outfit.
According to O’Connor’s Twitter account, the 21-year-old was traveling from Birmingham Airport to Tenerife in the Canary Islands on Saturday, March 2, when she was asked by flight staff to “cover up” or risk being removed from the flight.
“Thomas Cook told me that they were going to remove me from the flight if I didn’t ‘cover up’ as I was ‘causing offence’ and was ‘inappropriate’. They had 4 flight staff around me to get my luggage to take me off the plane,” O’Connor tweeted.
O’Connor was able to remain on the flight after she was given a jacket by her cousin.
Flying from Bham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn’t “cover up” as I was “causing offence” and was “inappropriate”. They had 4 flight staff around me to get my luggage to take me off the plane. pic.twitter.com/r28nvSYaoY
— emily rose o’connor (@emroseoconnor) March 12, 2019
After the incident went viral, Thomas Cook Airlines told CNN that they had issued an apology to O’Connor.
“We are sorry that we upset Ms O’Connor. It’s clear we could have handled the situation better.
In common with most airlines, we have an appropriate attire policy. This applies equally to men and women of all ages without discrimination. Our crews have the difficult task of implementing that policy and don’t always get it right,” the statement from Thomas Cook Airlines read in part.
Thomas Cook Airlines, a small British charter and scheduled airline headquartered in Manchester, said that the airline’s cabin director has reached out to O’Connor “to find out more information” about the incident.
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