Tamir Raanan and Mandy Ifrah Raanan, a New York family, are claiming that JetBlue removed them and their three small children from a flight because a fellow passenger became upset when their 1-year-old after she kicked the back of the seat.
According to the family’s attorney, David Templer, his clients, who live in Brooklyn, were heading home after attending a wedding when their 1-year-old daughter, Eden, began kicking a passenger’s seat. Templer said it was at this point that Ifrah said she apologized to the passenger, and they exchanged words before the passenger changed seats.
At this point, a flight attendant came over to Ifrah’s family and asked them to get off the plane.
https://www.youtube.com/watch?v=IUXLV5ealWY
https://www.youtube.com/watch?v=VmKTIMwQHu8
In the video, the Raanan family repeatedly asks for an explanation, and the flight attendant tells them they need to call the airline for further information. This is when AaBroward Sheriff’s Office deputy stepped in to defuse the situation.
via Local 10:
“The plane, at that point, just turns back around, goes back to the gate and security from JetBlue gets onto the flight and tells me and my family and I to grab our things and get off the plane,” Ifrah said in an interview with Local 10 News.
JetBlue said that the adults in the family were making threats, and it was their actions that caused them to be taken off the plane.
“After a verbal altercation that included physical threats and profanities against a nearby customer, the aircraft door was reopened and our airports team politely asked the customers to step off to discuss the situation,” JetBlue said in a statement. “The customers refused repeated requests and our crew members deplaned the entire aircraft. Law enforcement escorted them out of the gate area and we provided a refund.”
JetBlue said in a statement that the Raanan was “not removed due to the actions of their children.” Ifrah Raanan says she simply wants an apology from JetBlue.
JetBlue released a statement on the incident:
“After a verbal altercation that included physical threats and profanities against a nearby customer, the aircraft door was reopened and our airports team politely asked the customers to step off to discuss the situation. The customers refused repeated requests and our crewmembers deplaned the entire aircraft. Law enforcement escorted them out of the gate area and we provided a refund,” JetBlue said in a statement. “The customers were not removed due to the actions of their children. We are investigating whether the customers’ behavior warrants restrictions on JetBlue travel and we thank our crewmembers for their professional handling of this unfortunate incident.”
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