Passive-aggressive yet kind. Gets to the point without directly insulting. Witty and informative at the same time. Even went out of his way to hand write the letter to make it more genuine. Could he have found a cleaner yellow pad and not have the handwriting of a 3rd grader with the shakes? Possibly. But who are we to judge? The man works late, give him a break.
And seriously, who needs an SUV in the city? That’s both equally unnecessary and infuriating.